Percy Doughty & Co Warranty Policy

This policy document applies only to products manufactured by San Remo & Percy Doughty Ltd (the “Company”) and is to be read in conjunction with the General Terms & Conditions of Sale of the Company, these can be found on the website. Any appliances supplied that have not been manufactured by The Company shall conform to the original manufacturer’s warranty terms and conditions. These terms and conditions are available on request.

In this document the following terms shall have the following meanings:
‘The Company’ Penman Estates Limited trading as Percy Doughty & Co of Imperial Point, Express Trading Estate, Stone Hill Road, Farnworth, Bolton, BL4 9TN (Company No 3287651)
‘End User’ means the dealer who purchases the appliance from the Company or the customer who purchases the appliance from the dealer;
‘Warranty Period’ Term in which the warranty applies

All San Remo products are subject to the terms of this Warranty Policy and guaranteed against defective workmanship, faulty components and material up to a period of 120 months (“Warranty Period”). Subject to the specification of the appliance the warranty will run from the date of installation providing the appliance is installed within 6 months of its despatch from Percy Doughty Ltd.

Any variation to the warranty period must be approved in writing by the Company. It is a requirement of the warranty that an annual service is carried out on the appliance by a suitably qualified person and installation complies with relevant Building Regulations and the rules in force. Records and receipts of annual services will be required in the event of a warranty claim. This must be carried out by a suitably trained and qualified individual (HETAS registered or GasSafe registered in the United Kingdom or equivalent) with a certificate of installation and the appropriate commissioning report completed and retained by the end-user.

Warranty Registration
The product warranty registration card enclosed with the appliance must either be completed and returned or details registered on the website ( and is the responsibility of the domestic End User to ensure that registration occurs as failure to register the appliance will result in the warranty period commencing immediately from the date of shipment from the Company and not from the date of installation. It is essential that the serial number of the appliance and full details of the Installer is stated clearly on the registration card, failure to do so may delay any faults being reported and / or attended during the warranty period.

This Warranty Policy applies to appliances that have been installed in the UK mainland, Highlands and Islands of Scotland, Northern Ireland and Republic of Ireland (ROI)

The appliance must be installed in accordance with current legislation, only a suitably qualified person (HETAS registered or GasSafe registered in the United Kingdom or equivalent). This Warranty Policy does not cover the installation of the appliance. Any faults and costs incurred as a result of incorrect installation by a third party and requiring subsequent remedial works by the Company will be charged by the Company to the End User.

Routine maintenance or cleaning of the appliance is not covered under the terms of this Warranty Policy and End Users should refer to the appliance instruction manual for details of cleaning and maintenance schedules. All work carried out due to the lack of routine maintenance or cleaning, will be charged by the Company to the End User. All work carried out as a result of incorrect maintenance or cleaning methods, including the use of unauthentic, unapproved spare parts by others will be charged by the Company to the End User.

The warranty is not transferable and is extended only to, and solely for, the benefit of the original purchaser of the Stove. Please retain your dated sales receipt as a proof of purchase.

During your warranty period, only genuine San Remo spare parts must be used in the servicing and maintenance of your Stove, these spare parts can be ordered directly from one of our approved retailers.

Consumable parts which are either subject to normal wear and tear or parts that require replacement in connection with normal maintenance are not covered under the terms of the warranty. Such parts include but are not limited to glass, firebricks, grate parts, log retainers, baffles, ash pans, and rope seals 

All aspects of works carried out as a result of equipment failure, damage and/or damage to other appliances and building fabric due to the causes listed below will be charged by the Company to the End User.

Improper Use
The warranty does not cover equipment failure or malfunction caused by operator misuse whether wilful or accidental.  Clear instructions are provided with every product. It is the End User's responsibility to ensure that those using the equipment are adequately trained with regard to the correct operation and cleaning of the appliance.

Cleaning & Maintenance
It is the responsibility of the End User to ensure that the appliance is cleaned and serviced as recommended within the user instructions supplied with the equipment.

a) In normal usage the paint finish of your Stove may change colour slightly. As these circumstances are considered normal, they are not covered by the warranty.
b) Enamelled components where these parts are subjected to abnormally high temperatures, chemical abrasion or thermal shocks, resulting in chipping, cracking, bubbling or discolouration and crazing of the enamelled finish.
c) Damage resulting from installation and usage where the appliance has not been installed or used in accordance with the installation and operation instructions, or if the installation does not conform to local building, fire and safety regulations.
d) Defects or faults caused by specific local conditions such as draught problems and chimney defects.
e) The Warranty does not cover damage caused by over-firing of the appliance. (Please see your Installation and Operating Instructions for further information)
f) Damage or premature wear caused by burning inappropriate fuels such as Bituminous coal, “Petro-Coke” or any other Petroleum based coals. Please visit the HETAS website,, for a full list of approved fuels which are covered by the warranty. Fuels outside of this list are not covered by the warranty.
g) Damage caused by burning material with high creosote content or any other painted/treated timber.
h) Damage caused by unauthorised modifications, use or repair.
i) Damage or defects caused by the product being stored in a damp, unheated environment.
j) Consequential loss (to the extent permitted by law) relating to other associated products that have not been supplied by Percy Doughty
k) Consequential loss (to the extent permitted by law) related to decorations, furnishings or other household assets.
l) Removal and re-installation costs.

Charges and Payment
In consideration of the provision of the services by the Company, the End User shall pay any applicable charges for the services which are calculated in accordance with the Company's standard fee rate. All charges quoted to the End User shall be inclusive of vat and payment must be received at the time of the visit prior to the repair being carried out.

Force Majeure
The Company is not liable for failure to perform its obligations if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service. No party is entitled to terminate this Agreement under such circumstances. If the Company asserts Force Majeure as an excuse for failure to perform the party's obligation, then the Company must prove that it has taken reasonable steps to minimize delay or damages caused by foreseeable events, that the party substantially fulfilled all non-excused obligations, and that the other party was timely notified of the likelihood or actual occurrence of an event described in the Force Majeure clause.

The Company's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this Warranty Policy shall be limited to the price paid to the Company by the End User for the appliance. The Company shall not be liable to the End User for loss of profit, loss of business, or depletion of goodwill in each case whether direct, indirect or consequential; any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this Warranty Policy will be rejected.

The Warranty Policy is capable of re-assignment in the event that the End User sells the appliance within the Warranty Period. The End User must inform the Company in writing of such sale within 14 days of relocation / resale; failure to do so will result in the warranty becoming null and void. The Company reserves the right to reject the request of re-assignment dependant on circumstances and the Company decision will be final.

Rights of third parties
No term of this agreement shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not an End User, but this does not affect any right or remedy of a third party which exists or is available apart from under that Act.

This Warranty Policy is governed by the Laws of England, Wales, Northern Ireland and Republic of Ireland and the parties shall submit to the exclusive jurisdiction of the Courts. Statutory rights are unaffected.