FREQUENTLY ASKED QUESTIONS / TROUBLESHOOTING

How Do I Clean The Stove?

The stove is finished with a heat resistant paint and this can be cleaned with a soft brush. Do not clean whilst the stove is hot; wait until it has cooled down. The finish can be renewed with proprietary stove paint. As the stoves are made of cast iron, please do not clean with a wet cloth.

How Do I Know What Size Of Stove I Need?

We have a huge range of stoves available to suit different needs. Firstly you need to decide whether you want a room heater or a boiler stove. Then you will need to determine the heat output you require for your room. Use the minimum heat output calculator to determine which stove you require.

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What Is Over Firing?

Your stove should never be used in a manner to cause over firing. Over firing can be caused by over loading the stove with fuel, and with primary controls open. If any part of stove glows “red” your stove is over firing and your draught control should be adjusted to restrict airflow to stove. Over firing can cause permanent damage to the appliance which is not covered by warranty.

Why Should I "Run In" My Stove?

To begin, light a series of small fires over a period of a few days to allow the paint finish to cure. The stove is finished with a heat resistant paint and this can be cleaned with a soft brush. Do not clean whilst the stove is hot; wait until it has cooled down. If the stove is not “run in” correctly, this may cause the paint to discolour and flake.The finish can be repaired with proprietary stove paint.

Why Is The Stove Smoking When Lit?

A smoking stove can be caused by a flue with back draught problems. A qualified fitter should complete a smoke test prior to fitting the stove to ascertain the integrity of the flue.

Where Can I Get Spare Parts?

We stock a full range of spare parts for all of our stoves. We strongly recommend that you only use genuine San Remo replacement parts on your stove.

What Warranty Policy Do I Get?

We will replace, free of charge, any working part that fails (under normal operating conditions) within 12 months of purchase – 60 months if the customer registers the purchase. Consumables such as glass or stove rope are not guaranteed. A call out charge will apply if our engineer attends any stove problem that is not related to product failure. Please remember to register your purchase for our warranty.

How Do I Regulate The Heat Output?

Each stove will have primary and secondary air controls to easily regulate the heat output.
Keeping the air flowing correctly through a wood-burning stove is essential for safe and efficient operation of the stove. Fresh air needs to enter the wood compartment to provide oxygen fuel for the fire; as the fire burns, the smoke must be allowed to rise through the stove pipes, and exit through the chimney. To regulate air flow, there are damper devices built into the stove, flue, and stove pipes.

By opening or closing the dampers, air flow can be increased or decreased, which can fan the fire in the wood compartment, or “dampen” it by restricting airflow and reducing the flames. The dampers can usually be accessed by turning a knob or a handle attached to the damper, found outside the stove or stovepipe. One of the uses of the dampers is to increase airflow into the wood compartment to raise flames and thus the temperature of the stove, to temporarily create a high heat for cooking.

High heating efficiencies on closed appliances can only be attained by controlling the supply of air to the fire chamber (operating the air control correctly). It is not recommended to leave the air control fully open, except when helping the chimney/flue heat up initially. A fully open air control will lead to more heat being sent straight up the chimney rather than into the room (which reduces efficiency). The biggest problem with leaving the air control fully open is “overfiring”. Overfiring is caused when too much heat is generated within the fire chamber, which will lead to warping, buckling and general damage to the stove and its internal components.

Do Stoves Require A Chimney?

All of our multi-fuel and wood burning stoves require a suitable chimney or professionally installed flue system.

What If I Don’t Have A Chimney?

In most cases you can install a flue system to suit and there are many different flue systems available. Please contact your local stove dealer, who will be able to give you expert advice on the correct flue system.

How Do I Clean The Chimney?

You will require a chimney sweep to clean the chimney. It is best to provide a dedicated chimney cleaning access door when installing the flue of the stove. You should clean your chimney regularly to get the best performance from your stove.

Who Should Install My Stove?

We want you to enjoy the maximum performance from your Stove products. To ensure this, it is essential that they are installed correctly. We strongly recommend that your San Remo Stove products are installed by a suitably qualified/competent person.